Frequently Asked Questions

Top FAQs

Where is my order?

Standard home delivery orders are delivered in up to 5 working days (working days are Mon-Friday & exclude public holidays). We do absolutely everything we can to make sure your order reaches you on time, but delays can sometimes occur. We’re sorry if we’re late, please allow 48 hours after your expected delivery date before contacting us.

I have only received part of my order?

Items from the same order may be delivered in multiple packages due to the origin of the items. If any of your items are yet to arrive, please allow 48 hours after your delivery date before getting in contact. Please do contact us with the order ID to help you serve you better

Can I cancel or edit my order?

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

I received a faulty item what do I do?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our contact us (Hyperlink to customer support) section.
To help us get this fixed for you ASAP, when you first contact us please include the following information;

  • -Your name
  • -Order number
  • -Product name and code
  •           -Picture of the fault
  • -Description of the fault

If you contact us via the ‘Contact Us’ please have an image of the faulty item ready for when you receive a reply.

Why was my order cancelled?

If you’ve placed an order and received a cancellation email from us, we’re very sorry. This will usually be because the stock wasn’t in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.